Send discretionary gifts and rewards instantly with VEX Rewards

Boost employee engagement with an immediate link between recognition and reward

VEX Rewards : a business delivery platform issuing instant eGifts to recipients

VEX Rewards allows your company to instantly gift eGifts from the UK’s leading brands as well as benefit from our extensive portfolio of physical gift cards and vouchers which can be added to the system.

VEX Rewards is used to cover a variety of business scenarios including instant rewards, long-service and retirement gifts; discretionary management awards, attainment goals and Christmas gifting.

USE FOR :
INSTANT GIFTING & REWARD

Consider those times at work when you’d like to be able to say ‘thank you’ or congratulations. There are lots of times when a discretionary or adhoc gift can go a long way towards showing a person they’re valued. For instance:-

  • Going the ‘extra mile’
  • Going out of your way for a customer
  • Excelling at a project; presentation or task
  • Long service and retirement
  • Thanking customers

USE FOR :
CUSTOMER SERVICES

VEX Rewards can be configured as a versatile customer service tool. It can be used to gift one or more individuals simultaneously; capture the reasons behind making compensatory or apology awards and as a strategic business tool to speed up the closure of customer service issues. Uses include:

  • Late delivery compensation
  • Poor service apology
  • Unresolved query
  • Thanking someone for a good review

USE FOR :
MARKETING & PROMOTIONS

VEX Rewards can be integrated with client’s websites, intranets; platforms and apps to deliver the gift redemption element of a marketing and incentive campaign.

Here’s two examples. A car manufacturer wants to thank prospective customers who book a test drive of its latest model online. To say “thank you” customers are served a fully branded redemption page where they select their gift (dictated by the car company). Gifts can be delivered instantly creating a superb positive connection with the brand.

Example two is a hotel group using instant gifting to encourage the opening of marketing emails with the prospect of an ‘instant win’. VEX Rewards uses pre-set algorithms to determine winners and delivers up the links required for those winners to receive their gift ‘instantly’.

  • Competitions and give-aways
  • Reviews & Feedback
  • Promotions and incentives

USE FOR :
3rd PARTY INTEGRATION

Do you run a points based loyalty scheme? When points are awarded their value only really starts when they can be redeemed for engaging and attractive rewards.

That’s the moment VEX Rewards comes into play. Integrating directly via secure web services protocols, VEX Rewards can respond in real-time to changing points balances and provide the engine room for converting those points into gifts and rewards. Once exchanged, VEX Rewards manages the resulting points balance and instigates the gift delivery process.

Utilising the various functionality within VEX Rewards, gifts can be a combination of eGifts; physical retail gift cards; experience vouchers or confectionery sourced from our sister sites Cadbury Gifts Direct and Green & Black’s.

  • Company loyalty schemes
  • Points based rewards
  • Performance management systems

A range of great features

Wide, Expanding Retail Range

Pre-paid product from over 150 major retailers can be plugged into each solution providing either the entire range or one edited just to you

Security & Protection

VEX Rewards comes with a host of security and protection features to ensure your data is safe and usage is controlled and monitored

Extensive Reporting Tools

Detailed reporting and audit tool shows exactly what was gifted, by whom and why. Highly configurable to your requirements

Easy, functional and highly configurable

Easy to use

As a VEX Rewards user you can send instant gifts to individual or multiple recipients in just a few clicks. You can specify an amount and add a message for that real personal touch. Your recipient has the ability to choose their own gift from a specified list of top UK retailers meaning they will always get something they want.

Great Reporting

A powerful reporting tool allows you to see exactly how much was gifted, to whom and why, helping your company keep track of valuable audit information and budget controls. There is no lengthy procurement process and your recipient will feel recognised and valued, everybody wins!

The positive impact of Instant Gifting

People appreciate being recognised – whether they are an employee who is being rewarded for a job well done or a customer who is being compensated for an issue they have raised.

Pre-assigned delivery triggers

There are times when it suits to deliver at a particular moment, for instance when a team has been working towards a deadline – that is subsequently met. At times like these gifts and rewards can be queued, ready to be despatched at a pre-determined day and time.

Adhoc gifting in the workplace – 2 min explainer

Easy & intuitive

As a VEX Rewards user you can send instant gifts to individual or multiple recipients in just a few clicks. You can specify an amount and add a message for that real personal touch. Your recipient has the ability to choose their own gift from a specified list of top retailers meaning they will always get something they want.

A powerful reporting tool allows you to see exactly how much was gifted, to whom and why, helping your company keep track of valuable audit information and budget controls. There is no lengthy procurement process and your recipient will feel recognised and valued, everybody wins!

The Positive Impact Of Instant Gifting

The speed at which people receive their reward or gift has a direct influence on the positive impact of a received gift. A gift from an appreciative manager thanking a team member for volunteering for extra weekend work, or a gift issued to a customer as an apology starts to lose its positive impact if delivered weeks or months after the event.

Gifts and rewards dispensed from VEX Rewards can be dispensed immediately, creating a strong and lasting connection between being thanked and receiving a gift.

Rewards With Relevance & Appeal

Picking the right gift is just as important as deciding to send one in the first place. Vex Rewards is configurable to each client and that extends to the gifts within each programme.

E-Gifts including B&Q, John Lewis, Marks & Spencer, Ticketmaster; amazon and IKEA are all available as redemption gifts with immediate delivery. Physical gift cards and gift vouchers can also be added to the scheme provided by its sister service Voucher Express who have relationships with most large UK retailers.

In all instances, recipients receive a redemption link showing the value of the gift or reward and a choice of available gifts, so it’s the receiver, rather than the sender that decides whether it’s a Marks & Spencer or a John Lewis e-Gift that is sent.

Get in touch to explore a solution. Call 0371 664 2300 or contact us here