Resolve complaints and compensate instantly with our customer service platform
Use the VEX Customer Service Platform in your contact centre to recompense customers in real-time
A dynamic customer service delivery platform used by some of the biggest retailers
Our underlying digital eGift platform VEX Rewards can be configured for customer service, instantly issuing digital eGifts to customers registering a complaint or query.
It can be used to gift one or more individuals simultaneously; capture the reasons behind making compensatory or apology awards and as a strategic business tool to speed up the closure of customer service issues. Uses include:
- Late delivery compensation
- Poor service apology
- Unresolved query
- Reward a good review
Turn Complaint Resolution on its head with instant delivery of compensation
Many large Retailers (as well as non-Retailers) have moved to using the VEX Customer Service platform in their call and contact centres.
Clients such as Argos, IKEA, John Lewis, Primark and TKMaxx previously resolved compensation using physical gift cards which took a long time to process and were expensive to administer. Now customers can be served up first-line-fixes with call handlers able to assign an eGift within seconds.
Our clients tell us how agitated calls can be moved into positive territory with conversations moving away from the complaint issue to how their eGift will be spent. Other clients tell us the VEX CS Platform has halved the cost of sending compensation gifts to customers.
Reporting & Audit
Full Reporting Suite showing who’s gifted what, to whom, why and when. User setting determine individual award levels with manager’s approval functions.
Large Range of Retail eGifts
Lock down to your own Retail brand product or equip your instance with multiple products covering hundreds of Retailers and category sectors.
Secure & Reliable
Secure, GDPR, fully-encrypted active-active hosting environment
Physical Gift Extension
Physical product extensions covering gift cards, gift vouchers, ambient gifts backed by full physical fulfilment service
Competitive Pricing
Annual licence fee of £1750.00, plus unit fee per code issued applied to Retailers issuing own brand eGifts. Non-retailers are billed at eGift face-value – no other costs apply.
Used by customer service teams from many great retailers including:
IKEA
UK and ROI call centre use with instant compensation enabled.
John Lewis
Customer Service supported by email delivery of JLP eGifts.
Primark
Euro & Sterling solution supporting Primark & Penneys brands
TKMaxx
Multi-currency, multi-language solution for international CS use.