Resolve complaints and compensate instantly with our Customer Service Platform

Use the VEX Customer Service Platform in your contact centre to recompense customers in real-time

A dynamic customer service delivery platform used by some of the biggest retailers

Our underlying digital eGift platform VEX Rewards can be configured for customer service, instantly issuing digital eGifts to customers registering a complaint or query.

It can be used to gift one or more individuals simultaneously; capture the reasons behind making compensatory or apology awards and as a strategic business tool to speed up the closure of customer service issues. Uses include:

  • Late delivery compensation
  • Poor service apology
  • Unresolved query
  • Reward a good review

Turn Complaint Resolution on its head with instant delivery of compensation

Many large Retailers (as well as non-Retailers) have moved to using the VEX Customer Service platform in their call and contact centres.

Clients such as Argos, IKEA, John Lewis, Primark and TKMaxx previously resolved compensation using physical gift cards which took a long time to process and were expensive to administer. Now customers can be served up first-line-fixes with call handlers able to assign an eGift within seconds.

Our clients tell us how agitated calls can be moved into positive territory with conversations moving away from the complaint issue to how their eGift will be spent. Other clients tell us the VEX CS Platform has halved the cost of sending compensation gifts to customers.

Reporting & Audit

Full Reporting Suite showing who’s gifted what, to whom, why and when. User setting determine individual award levels with manager’s approval functions.

Large Range of Retail eGifts

Lock down to your own Retail brand product or equip your instance with multiple products covering hundreds of Retailers and category sectors.

Secure & Reliable

Secure, GDPR, fully-encrypted active-active hosting environment

Physical Gift Extension

Physical product extensions covering gift cards, gift vouchers, ambient gifts backed by full physical fulfilment service

Competitive Pricing

Annual licence fee of £1750.00, plus unit fee per code issued applied to Retailers issuing own brand eGifts. Non-retailers are billed at eGift face-value – no other costs apply.

Used by customer service teams from many great retailers including:

IKEA uses VEX CS Platform

IKEA

UK and ROI call centre use with instant compensation enabled.

John Lewis Uses Vex CS Platform

John Lewis

Customer Service supported by email delivery of JLP eGifts.

Primark uses VEX CS Platform

Primark

Euro & Sterling solution supporting Primark & Penneys brands

Primark uses VEX CS Platform

TKMaxx

Multi-currency, multi-language solution for international CS use.

Get in touch to explore a solution. Call 0371 664 2300 or contact us here