Resolve complaints and compensate instantly with our Customer Service Platform
Use the VEX Customer Service Platform in your contact centre to recompense customers in real-time
A dynamic customer service delivery platform used by some of the biggest retailers
Our underlying digital eGift platform VEX Rewards can be configured for customer service, instantly issuing digital eGifts to customers registering a complaint or query.
It can be used to gift one or more individuals simultaneously; capture the reasons behind making compensatory or apology awards and as a strategic business tool to speed up the closure of customer service issues. Uses include:
- Late delivery compensation
- Poor service apology
- Unresolved query
- Reward a good review
Used by customer service teams from many great retailers including:
UK and ROI call centre use with instant compensation enabled.
Customer Service supported by email delivery of JLP eGifts.
Euro & Sterling solution supporting Primark & Penneys brands
Multi-currency, multi-language solution for international CS use.